Hotel India - Ep.1 | TRULY

  • Published: 10 September 2018
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    Travel to India’s most opulent hotel where this through-the-keyhole documentary examines the “upstairs, downstairs” split and peels back the layers of cultural legacy. The Taj Mahal Palace in Mumbai has mythical status as the oldest hotel in India. This is where Bollywood and Hollywood stars, foreign dignitaries and international jet setters are waited on by a 1,500 strong team of butlers, doormen and room attendants. With exclusive access to day -to-day workings and candid oral histories, Hotel India reveals the extremes to which staff will go to live up to the motto, “Guest is God”.

    CREDIT: ITV Global
    Please note this content is not available for licensing from Barcroft Media Ltd.

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Comments • 1 154

  • ali fatani
    ali fatani  11 hours back

    what story telling

    • Girlgams
      Girlgams  1 days back

      More spoiled rich people!!!!

      • Vibha Snehal
        Vibha Snehal  2 days back

        Dedication of indraini is just great...

        • Nicole Ramnarine
          Nicole Ramnarine  2 days back

          Very strick rule and still India under one big mess all over

          • Shalinee in France
            Shalinee in France  3 days back

            I never realised until I saw this show why the Taj Mahal Palace is soo hyped. Now I feel like visiting it (but I can't afford it lol!)

            • R V
              R V  4 days back

              The lady guest was so strange.

              • MeLifes
                MeLifes  5 days back

                I think mr chaskar is good woker...

                • Politic Gag
                  Politic Gag  6 days back

                  She talks they way as they are her slaves!

                  • Evil Pagan
                    Evil Pagan  6 days back

                    Why are Indians such dorks?

                    • Apu  Hoque
                      Apu Hoque  1 weeks back

                      87% welt won by 1% people in this world. That is why pictures sold for 18 cor.

                      • Guru Sandirasegaram
                        Guru Sandirasegaram  1 weeks back

                        Put every room Tigers flag & parabakaran immge

                        • Karefor Urthall
                          Karefor Urthall  1 weeks back

                          Was 3 @ my 1st stay there; preamble to many wondrous future stays, over 40+ years. Very blessed, and thanks to my dad's uncanny albeit definite urge to stay in hotel/s at least cupl nites, whichever city he's in. (mind you, he has homes in in those cities, being besides the point.) Thank God for it all!! Best regards to you n yours.

                          • pr r
                            pr r  2 weeks back

                            what a joke "we dont say no to anything"...really....what all you are ready to yes to ? lol

                            • pr r
                              pr r  2 weeks back

                              idiotic woman....

                              • Hanoi Müsli
                                Hanoi Müsli  2 weeks back

                                I swear there would be a day I´m rich enough and I would just fly to India to stay in this hotel.

                                • Vandana Shah
                                  Vandana Shah  3 weeks back

                                  Harshad 1day you will get chance 😊all the best

                                  • Marina Fargose
                                    Marina Fargose  3 weeks back

                                    Having worked for Taj Mahal Palace Hotel, this video makes me emotional...I love Taj as it's built my foundation into the industry.

                                    • prabhat gusain
                                      prabhat gusain  3 weeks back

                                      Indias top hotel !! Employing uneducated people just to pay the least amount of money instead of professional in hotel management 😳

                                      • Sudarshan Jadhav
                                        Sudarshan Jadhav  3 weeks back

                                        Whats with the whole 'NUTS" gig?...psychos...its sometimes scary what money can do to you...

                                        • Tyler b. Sunshine
                                          Tyler b. Sunshine  4 weeks back

                                          I dislike service just to sit down at Denny's and have someone serve me I hate no matter how clean and good service it's all fake at that level every idiot just wants a tip and the House keeper be taking shots of your hard liquor either way I would never be able to sleep it's still a cold place

                                          • onss moussaoui
                                            onss moussaoui  4 weeks back

                                            omg everyone looks soo stressed

                                            • Paribesh Rana
                                              Paribesh Rana  4 weeks back

                                              God dosent expect slvave god expect devotes

                                              • Paribesh Rana
                                                Paribesh Rana  4 weeks back

                                                The hotel has misused the saying," Guest is god"by treating workers as slave and saying they are treating god

                                                • Paribesh Rana
                                                  Paribesh Rana  4 weeks back

                                                  God dosent expect slave god expect devotes

                                              • Paribesh Rana
                                                Paribesh Rana  4 weeks back

                                                Still british style slavery is not gone from taj

                                                • askerman3
                                                  askerman3  4 weeks back

                                                  21:40 that Hindu religious reality for anyone who wants to understand. Anything which gives them benefit is a god to them. Be it a cow or taj.

                                                  • bh lj
                                                    bh lj  4 weeks back

                                                    the taj is not a great place with old rooms

                                                    • Abdul Adam
                                                      Abdul Adam  4 weeks back

                                                      What about the human poo and piss
                                                      Around this hotel India is very dirty and filthy even for a holiday I will never ever go to poo capital of the world which is india

                                                      • Deepak Tudu
                                                        Deepak Tudu  1 months back

                                                        ye ameero ka chutiyapa v alag level pe hota h.

                                                        • Zobina Shehwar
                                                          Zobina Shehwar  1 months back


                                                          • Pratik Deshmukhe
                                                            Pratik Deshmukhe  1 months back

                                                            Cheer's to Mr Chaskar .What a charming man..Thankyou for ur service

                                                            • Joe Ramos
                                                              Joe Ramos  1 months back

                                                              As hotel staff, you must look like the grand hotel you representing, so with this in mind why does the Executive Housekeeper look like a total mess. Especially with her frightful hair flying all over the place like a rats nest ! The hotel manager says, "This is Inda. We don't say no to anything." If that is true; why are there thousands of Indian people living in horrific poverty and starving? If these people take the time to complain about a nut, than they do not deserve the wealth they have. They should be forced to sleep on the streets and sidewalks with the poor of the city.

                                                              • Varuna Singh
                                                                Varuna Singh  1 months back

                                                                why are they still serving Nescafe ?

                                                                • Shardul Patil
                                                                  Shardul Patil  1 months back

                                                                  Mr.Chasker is such an amazing human being.. the way he talks and greets people with utmost dignity and respect shows how a professional one can be and what exactly does professionalism in hospitality mean.We have many more like him and many more who aspire to become like him one day.

                                                                  • Living4 DREAM
                                                                    Living4 DREAM  1 months back

                                                                    Thank god i left hotel management 😹😹😹😹

                                                                    • Muhammad Athallah Arsyaf
                                                                      Muhammad Athallah Arsyaf  1 months back

                                                                      Its just Asia. We’re really good at hospitality.

                                                                      • Arun Raju
                                                                        Arun Raju  1 months back

                                                                        There is so many things wrong in this video, hard to point out one !

                                                                        • Arun Raju
                                                                          Arun Raju  1 months back

                                                                          Super Rich ~ Super Douche ?

                                                                          • Arun Raju
                                                                            Arun Raju  1 months back

                                                                            what a pompous video !

                                                                            • Arun Raju
                                                                              Arun Raju  1 months back

                                                                              Wow, I am bamboozled by the mutual respect each employee has for another here ( sarcasm , if you havent got it already )

                                                                              • Arun Raju
                                                                                Arun Raju  1 months back

                                                                                "This is India, we dont say No to anyone" - really ? A lot of underprivileged people get said No to their faces everyday, Govt. officials keep saying No to every citizen they should be serving. We are the No people

                                                                                • Mayank Parekh
                                                                                  Mayank Parekh  1 months back

                                                                                  AHHHHHH "THE" TAJ. Ekl bhi shab Taj ke liye bolna bhi ek jurm hai.

                                                                                  • gone girl
                                                                                    gone girl  1 months back

                                                                                    Mr chaska was the only exciting thing to look at

                                                                                    • Rose Njuguini
                                                                                      Rose Njuguini  1 months back

                                                                                      If anyone can afford to complain in this hotel, then there is nothing in this world that can satisfy them!!

                                                                                      • harshleen singh
                                                                                        harshleen singh  1 months back

                                                                                        13:35 dudes checking out the boss

                                                                                        • Crafty Shawn
                                                                                          Crafty Shawn  1 months back

                                                                                          Interesting episode

                                                                                          • Nileema NN
                                                                                            Nileema NN  1 months back

                                                                                            Proud of India, being an Indian... its filed with culture, diversity, experiences , and much more....

                                                                                            As name suggest this episode- ITS TRULY.... the way it is shown.. apart from what is shown the way the entire staff (Team) takes tremendous efforts to maintain the show going on to reach to the maximum perfection each and every moment, this is commendable, there are no doubts about this .. and this itself defines India and differentiates India when it comes to luxury and customer service.. As Mr.Gaurav mentioned.."We frankly never say a NO to anything".. I like this comment :)....

                                                                                            I however feel there is a lot missing under the topic " to be perfect" , inspections, trainings, being acquainted with the entire staff, knowing their families, solving their problems, grooming check etc etc.

                                                                                            As I know- specially- when it comes to personal grooming, every individual is responsible and has to be true to self…self awareness and self responsibility is always missing in there and hence I understand there is no other way but for rigourous inspections. Its like like" jaab tak koi chadi lekar tumhare peeche bhagega nahi tab tak kaam hoga nahi" :(

                                                                                            I don’t find the lady managers – empathetic .. I understand they have to do their job…but too much of Ma’am Ma’am Stuff and these lady managers do not have the courtesy to address
                                                                                            their subordinators even with their names… Check Mehr when she is checking the
                                                                                            Mini Bar- you will understand L.

                                                                                            Indrani's check patterns, feedbacks are insane.

                                                                                            Over all including all other checks- Too much of personal statements, “I want it to be like this,” I don’t like this” I don’t think it is correct” etc etc.. There are many other polite ways  to even instruct and provide guidelines. Ignore heirachy then you will be able to address others equally..This should be a habit and not an effort..

                                                                                            During discussions- either just one person is commanding, or literally everybody is talking at one time. Team discussions are always missing. I know it is very common in there. I always notice instead of having rigorous trainings for getting perfection at the very first stage, and  then followed by inspections .. lot of efforts are put in just in inspections and redoing and redoing things. waste of time, energy, demotivating feeling, less sense of accomplishment...

                                                                                            Anyways,, I can keep on writing… nevertheless- Its total luxury and It  takes a lot of efforts to get the show going…

                                                                                            Be CONFIDENT that YOU are the best ….KEEP SMILING—is the key to success.

                                                                                            • jason dilan
                                                                                              jason dilan  1 months back

                                                                                              The lady who speaks at the last few minutes in this video is so Beautiful

                                                                                              • Vignesh Chand
                                                                                                Vignesh Chand  1 months back

                                                                                                she dint know that it was my...Nuts!!